Privacy Policy

Purpose

This Privacy Policy explains how STU Golf LLC ("STU Golf Studio," "we," "our," or "us") collects, uses, and shares information when you visit our website, create an account, or use our booking and membership services (including through PodPlay).

Scope

This Privacy Policy applies to information collected through:

• Our website
• Our PodPlay-powered web and mobile booking and membership experience
• Communications with us (email, SMS, and customer support)
• Our physical facility, including security cameras used for safety and security

1. Information we collect

We may collect the following categories of information:

• Contact and account information: name, email address, phone number, and account credentials.
• Booking and membership information: reservations, membership status, attendance, and related activity.
• Payment information: billing details and transaction history.

Note: Payments are processed by Stripe. We do not store your full card number. Stripe processes your payment information under its own terms and privacy policy.

• Device and usage information: IP address, device identifiers, browser type, and activity on our site and services.
• Communications: messages you send to us and our responses.
• Security video: video recordings from security cameras in and around the facility.

2. How we use information

We use information to:

• Provide and operate bookings, memberships, and facility access
• Process payments and manage billing
• Send service-related communications (including confirmations, reminders, and account notices)

Note: PodPlay may send transactional emails (and, if enabled, SMS) on our behalf.

• Provide customer support
• Improve and secure our services and facility
• Send marketing communications (for example, studio announcements, new features, events, and nurturing sequences). You can opt out as described below.
• Comply with legal obligations and enforce our agreements

3. Security cameras (safety and security only)

Our facility uses video surveillance for security and safety purposes only.

We do not use security camera footage for social media or advertising.

We may review footage to investigate incidents, protect people and property, and comply with legal requests.

4. How we share information

We do not sell your personal information.

We may share information with:

• Service providers who help us run our business (for example, PodPlay for bookings and membership management, Stripe for payment processing, and vendors who provide infrastructure such as messaging or hosting).
• Legal and safety purposes, such as responding to lawful requests, protecting rights and safety, and preventing fraud.
• Business transfers, if we are involved in a merger, acquisition, financing, or sale of assets.

5. Cookies and similar technologies

We may use cookies and similar technologies to help our website and services function, understand usage, and improve performance.

You can control cookies through your browser settings. If you disable cookies, some features may not work properly.

6. Data retention

We keep information for as long as reasonably necessary to:

• Provide the services you request
• Maintain business records
• Resolve disputes
• Comply with legal obligations

7. Your choices and rights

Depending on where you live, you may have rights to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion, subject to legal and operational requirements
• Opt out of marketing communications

Opting out of marketing emails: You can unsubscribe using the link in our marketing emails.

Service communications: Even if you opt out of marketing messages, we may still send service-related messages (for example, receipts, reservation confirmations, account notices, and security or legal notices).

SMS: We may enable SMS in the future. If we do, you will be able to opt out by following the instructions in the message (for example, replying STOP), subject to applicable law.

To make a request, contact us using the details below.

8. Children’s privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised effective date.

10. Contact us

STU Golf Studio LLC
9223 W Olympic Blvd
Beverly Hills, CA 90212
Email: support@stugolfstudio.com